Returns, Cancellations, & Refunds
Do you charge a restocking fee?
Yes. We charge a 15% restocking fee on all products over 100 pounds. This is because these items are heavy, large, and cost a lot to ship back and forth. We want you to be satisfied, but we do not want you to purchase without being absolutely sure this is what you want.
What is your cancellation/return policy?
Buyer must pay a 15% restocking fee on all returns over 100 pounds and must pay any shipping fees incurred. If you cancel within the same day you placed your order, you will receive 100% refund. If you cancel after that point but before it has shipped you will incur a 3.2% credit card processing fee we incur. . If you cancel your order after it has shipped you will have to pay the shipping fees incurred to get it to that point plus the shipping fees to return it. All returns must be unopened. Our manufacturers will not accept returns for items where packaging has been removed.
We do not refund money due to price changes on our website. Swingset and Playset prices often change daily due to promotions we are running or manufacturer sales.
If your swingset arrives and boxes are damaged due to freight, please accept the order as is and we will ship replacement parts out to you immediately, at no cost to you.